Modern Slavery and Human Trafficking Statement

This Modern Slavery and Human Trafficking Statement is made by Cleaning Lady London in respect of its operations and supply chains. Cleaning Lady London is committed to conducting business ethically and responsibly, and we recognise our duty to prevent modern slavery, forced labour, and human trafficking in every aspect of our activities.

Modern slavery is a severe violation of fundamental human rights. It includes slavery, servitude, forced or compulsory labour, child labour, and human trafficking. Cleaning Lady London understands that the cleaning and facilities services sector can be vulnerable to such abuses, particularly where labour is outsourced or sourced through third parties. We are therefore vigilant and proactive in our approach.

Our Zero-Tolerance Policy

Cleaning Lady London operates a clear and unambiguous zero-tolerance policy towards modern slavery and human trafficking. We will not knowingly engage with any individual, organisation, or supplier involved in these practices. This commitment applies to all employees, contractors, agency workers, and suppliers who work with or on behalf of Cleaning Lady London.

All staff are expected to act with integrity and to uphold the principles set out in this Statement and in our internal policies on ethical conduct, recruitment, and safeguarding. Any breach or suspected breach of this zero-tolerance stance is treated as a serious matter and may result in disciplinary action, termination of contracts, or referral to relevant authorities.

Our Supply Chain and Supplier Standards

Cleaning Lady London sources products, equipment, and services from a range of suppliers, including cleaning materials, consumables, and subcontracted labour. We expect every supplier to share our commitment to preventing modern slavery and to maintain fair and safe working conditions throughout their own operations and supply chains.

Suppliers are required to comply with all applicable labour, human rights, and employment laws. We communicate our expectations clearly during supplier selection and throughout the duration of our business relationship. Where appropriate, we incorporate clauses addressing modern slavery and ethical labour into supplier agreements and frameworks.

Supplier Audits and Due Diligence

Cleaning Lady London undertakes proportionate due diligence on new and existing suppliers to identify potential risks of modern slavery. This process may include reviewing supplier policies, requesting documented evidence of compliance, and assessing the geographic and sector-specific risks associated with the supplier’s operations.

We reserve the right to conduct audits of suppliers, either announced or unannounced, to verify adherence to our standards. These audits may involve on-site inspections, interviews with relevant staff, and review of employment records. Where concerns are identified, we work collaboratively with the supplier to implement corrective actions within reasonable timeframes. If satisfactory improvements are not achieved, we may suspend or terminate the business relationship.

Reporting Channels and Whistleblowing

Cleaning Lady London encourages all employees, contractors, suppliers, and clients to raise any concerns about modern slavery or unethical labour practices. Concerns may include suspected exploitation, coercion, withholding of identity documents, unfair recruitment fees, or unsafe and degrading working conditions.

Reports can be made confidentially through our internal reporting channels or to a line manager or senior member of management. We do not tolerate any form of victimisation or retaliation against individuals who report concerns in good faith. All reports are taken seriously, investigated promptly, and handled with sensitivity and discretion. Where necessary, we will cooperate with law enforcement and relevant authorities.

Training and Awareness

To support the effective implementation of this Statement, Cleaning Lady London provides training and guidance to relevant employees, particularly those involved in recruitment, supplier management, and site supervision. Training covers the signs of modern slavery, how to report concerns, and our expectations of ethical behaviour.

We also aim to raise awareness across our workforce and with key suppliers, reinforcing the message that modern slavery is unacceptable and that everyone has a role in identifying and preventing it.

Monitoring, Annual Review, and Continuous Improvement

Cleaning Lady London is committed to continuously improving our approach to combating modern slavery. We monitor the effectiveness of our policies, due diligence processes, and supplier engagement activities, and we seek feedback from staff and stakeholders to strengthen our controls.

This Modern Slavery and Human Trafficking Statement is reviewed annually by senior management to ensure it remains current, effective, and aligned with legal requirements and best practice. Updates may reflect changes in legislation, our operations, or the risks identified in our supply chains. The reviewed Statement is approved at a senior level and communicated across the business and to relevant external stakeholders.

By maintaining a zero-tolerance approach, conducting robust supplier audits, promoting clear reporting channels, and committing to regular review, Cleaning Lady London strives to ensure that modern slavery has no place in our organisation or our supply chains.